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The Important Difference Between Being Proactive and Reactive in Customer Service

The ultimate goal of customer service is to make customers feel that they are well taken care of and that any problems that may occur will be quickly resolved. However, it goes further than just problem solving. The best type of customer service involves a business being proactive, or making the first move, when a customer has an issue. Read more to know the important difference between being proactive and reactive in customer service.

 

Posted By: GoLeads

Posted on: 02/19/2020
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